Privacy policy

This Privacy Policy describes how superdokan.com (the "Site", "we", "us") collects, uses, shares and protects your personal information when you visit or make a purchase from the Site.

1. Information we collect

Device information. Browser version, IP address, time zone, cookie data, pages and products viewed, search terms, and how you interact with the Site. Collected automatically through cookies, log files, web beacons, tags and pixels. Purpose: to load the Site correctly and analyse usage. Shared with: Shopify, Google Analytics, Meta.

Order information. Name, phone number, delivery address, billing address, email address, order history, and payment details where you pay by card or Whish. Collected from you. Purpose: to fulfil your order, arrange delivery, process payment, issue confirmations and invoices, communicate with you about your order, screen for fraud, and — where you have opted in — send you marketing. Shared with: Shopify, Wakilni (our delivery partner), Visa/Mastercard, Whish Money.

Customer support information. Any information you provide when contacting us by email, including your order number and the substance of your enquiry. Purpose: to resolve your request.

2. How we use your information

To process and fulfil orders; arrange delivery and cash collection; provide customer support; send order and service communications; send marketing communications where you have opted in; improve the Site; prevent fraud; and comply with legal obligations.

3. Payment security

We do not store your credit or debit card details, and we never sell, rent or lease card details to anyone. Card payments are processed by our authorised payment provider, and Whish payments by Whish Money, under their own security standards and privacy policies.

4. Sharing your information

We share personal information only with:

• Service providers who help us operate: Shopify (store platform), Wakilni (delivery), [card provider], Whish Money (payments), Google and Meta (analytics and advertising)
• Authorities, where required by law, or to respond to a lawful request, or to protect our rights

We do not sell your personal information.

To deliver your order, we provide Wakilni with your name, phone number, delivery address and the amount to collect.

5. Advertising and analytics

We use Google Analytics to understand how customers use the Site. Google's privacy policy: https://policies.google.com/privacy. Opt out: https://tools.google.com/dlpage/gaoptout

We use the Meta pixel and Google advertising tools to show you ads for our products on other sites and platforms, based on your activity on the Site.

You can opt out of targeted advertising:

• Meta: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Digital Advertising Alliance: http://optout.aboutads.info/

6. Marketing communications

We send marketing emails only to customers who have opted in. Every marketing email includes an unsubscribe link, and you can also email us to be removed at any time. Unsubscribing from marketing does not stop order-related messages such as confirmations and delivery updates.

7. Cookies

A cookie is a small file stored on your device when you visit the Site. We use functional cookies (to keep your cart and login working), analytics cookies, and advertising cookies.

We use IP-based location detection for currency conversion, and store your currency selection in a session cookie so prices stay consistent as you browse.

Session cookies last until you close your browser; persistent cookies last between 30 minutes and two years. You can block or delete cookies through your browser settings, though parts of the Site may stop working properly. Blocking cookies does not by itself stop all sharing with advertising partners — use the opt-out links in section 5.

Because there is no consistent industry standard for "Do Not Track" signals, we do not currently alter our practices in response to them.

8. Data security

We take appropriate technical and organisational measures to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-party websites

The Site may link to third-party websites. We are not responsible for their content or privacy practices. If you provide information to them, their policies apply — review them directly.

10. Data retention

We keep your order information for our records for as long as necessary to fulfil the purposes in this policy and to meet legal and accounting obligations, unless you ask us to erase it.

11. Your rights

You may request access to the personal information we hold about you, ask us to correct or update it, or request that it be deleted. Contact us at the address below.

12. Children's privacy

The Site is not intended for individuals under 18, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has given us personal information, contact us and we will delete it.

13. Changes to this policy

We may update this policy to reflect changes in our practices or for legal or operational reasons. Changes take effect when posted on the Site. Please review it periodically.

14. Contact

Questions or complaints: contact@superdokan.com