Shipping policy

1. Shipping costs
Shipping costs are calculated at checkout based on your delivery address and order details, and are shown in full before you confirm your order.

2. Payment on delivery
Orders are paid in cash to the courier at the time of delivery. Please have the full order amount, including shipping, ready in USD or L.L. Couriers cannot provide change for large notes.

You may inspect the package for visible damage before paying. If the package is visibly damaged or the wrong item, refuse it and contact us the same day.

3. Processing and delivery time
Orders are processed within 1–2 business days, excluding weekends and public holidays. We will contact you if your order will take longer.

Estimated delivery is 3–5 business days after dispatch. Delivery times are estimates and may vary with location, carrier performance, or factors outside our control.

4. Shipping method and tracking
Orders ship via Wakilni. Tracking details are sent once your order is dispatched.

5. Delivery attempts and failed deliveries
Our courier will attempt delivery 2 times. Please make sure your phone number and address are correct and that someone is available to receive and pay for the order.

If delivery fails because the address or phone number provided was incorrect or incomplete, or because no one was available across all attempts, we may charge a re-delivery fee before shipping again.

Refusing a correctly delivered order is not a cancellation. Orders can be cancelled free of charge at any point before dispatch — see our Refund and Cancellation Policy. 

6. Shipping fees
Shipping fees are non-refundable once an order has been dispatched, unless the return is due to our error — a wrong, defective, damaged or misdescribed item — in which case we cover shipping in both directions.

7. Contact
Questions about shipping: contact@superdokan.com