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Overview

This website is operated by SuperDokan ("we", "us", "our"), Main Street, Taanayel, Lebanon. We offer this website, including all information, tools, content and products available from it, conditioned on your acceptance of the terms, conditions and policies stated here.

By visiting our site or purchasing from us, you engage our "Service" and agree to be bound by these Terms of Service, together with our [Privacy Policy], [Refund, Cancellation & Exchange Policy] and [Shipping Policy], each of which forms part of these Terms.

Please read these Terms carefully. They contain important legal provisions, including warranty disclaimers and limitations of liability. If you do not agree to them, do not use the Service.

Our store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell to you.

Section 1 — Access and accounts

By agreeing to these Terms you confirm that you are at least the age of majority in your country of residence and have legal capacity to enter binding agreements.

To place an order you must create an account and provide accurate, current and complete information, including your name, phone number and delivery address. You agree to keep this information up to date.

You are responsible for the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use. You may not transfer, sell or share your account with anyone else.

Section 2 — Products

We make every effort to display our products accurately. We cannot guarantee that your device's display of any colour will be accurate, and appearance may vary with screen settings.

Descriptions, specifications, pricing and availability are subject to change at any time without notice. We may limit quantities, limit sales to any person or area, and discontinue any product at any time.

Section 3 — Orders

When you place an order you are making an offer to purchase. We may accept or decline any order at our discretion. An order is accepted when we confirm it and begin processing it — not when payment is received, since orders paid on delivery are paid after dispatch.

We may limit or cancel quantities purchased per person, household or order, including orders that appear to be placed by resellers. If we change or cancel an order we will try to contact you using the phone number or email you provided.

You may cancel any order free of charge before it is handed to our courier, as set out in our Refund, Cancellation & Exchange Policy.

Section 4 — Prices and payment

All prices are in US dollars (USD) and are exclusive of shipping unless stated otherwise. The price that applies is the price shown when you place your order.

We accept cash on delivery, credit and debit cards, and Whish Money. Card and Whish payments are taken at checkout; cash on delivery orders are paid to our courier when your order arrives.

You confirm that you are authorised to use the payment method you select and that you will pay all amounts due, including shipping.

Promotions and discounts may carry their own terms, which prevail over these Terms where they conflict.

Section 5 — Cash on delivery

For orders paid on delivery, you agree to be available to receive the order at the address and phone number you provided, and to have the full amount ready in USD.

If you refuse delivery of a correct order, the order is cancelled and you owe nothing. We may decline future cash-on-delivery orders from customers who repeatedly refuse deliveries, and may require prepayment instead.

If delivery fails because the address or phone number you gave was wrong or incomplete, or because no one was available across all delivery attempts, we may charge a re-delivery fee before shipping again. See our Shipping Policy.

Section 6 — Shipping and delivery

Delivery is handled by our courier partner. Delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers or by circumstances beyond our reasonable control. Full terms are in our Shipping Policy.

Section 7 — Returns, refunds and exchanges

All purchases are subject to our Refund, Cancellation & Exchange Policy, which governs eligibility for returns, refunds and exchanges.

Section 8 — Intellectual property

The SuperDokan name and logo, our own product photography, site design, text and other original content are owned by us and protected by intellectual property laws.

Product names, trademarks, logos and manufacturer images belonging to brands we resell remain the property of their respective owners and are used for the purpose of identifying and selling those products.

You are granted a limited, non-exclusive, non-transferable right to use the site for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, republish or otherwise exploit any content from the site without our prior written permission.

Section 9 — Reviews and submissions

If you post a product review or send us comments, ideas or other material, you grant us a non-exclusive, royalty-free right to use, edit, publish and display it in connection with our business, without compensation to you.

Your submissions must be your own, must not infringe anyone's rights, and must not be unlawful, defamatory, abusive, obscene or misleading. You may not post under a false identity.

We may, but are not obliged to, monitor, edit or remove any submission at our discretion. We are not responsible for content posted by users.

Section 10 — Privacy

Personal information collected through the site is governed by our [Privacy Policy]. By using the site you confirm you have read and understood it.

Section 11 — Errors and omissions

The site may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability. We may correct any such error and may change, update or cancel orders affected by inaccurate information, including after an order has been submitted. We are not obliged to update information except as required by law.

Section 12 — Prohibited uses

You may use the site only for lawful purposes. You may not use it: for any unlawful or fraudulent purpose; to infringe our or anyone else's intellectual property; to harass, abuse, defame or discriminate against anyone; to submit false or misleading information; to transmit viruses or malicious code; to collect or track others' personal information; to spam, phish, scrape or crawl; or to interfere with the security or functioning of the site.

We may suspend or terminate your access for any violation of these Terms.

Section 13 — General conditions

We may refuse service to anyone at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted across networks and adapted to technical requirements of connecting networks or devices. Card information is always encrypted in transit.

Headings are for convenience only and do not affect interpretation.

Section 14 — Third-party links and tools

The site may link to or provide access to third-party websites, tools and services that we do not control. These are provided "as is" and "as available" with no warranties or endorsement from us. Your use of them is at your own risk, subject to those third parties' own terms. Direct any complaints about third-party products or services to that third party.

Section 15 — Disclaimer of warranties

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, or that results obtained from it will be accurate or reliable. We may remove or suspend the Service at any time without notice.

Except as expressly stated by us, the Service and all products delivered through it are provided "as is" and "as available", without representation, warranty or condition of any kind, express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

Nothing in this section limits your rights under our Refund, Cancellation & Exchange Policy in respect of defective, damaged, incorrect or misdescribed goods.

Section 16 — Limitation of liability

To the fullest extent permitted by law, SuperDokan and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind — including lost profits, lost revenue, lost savings, loss of data or replacement costs — whether in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any product purchased through it, even if advised of the possibility. Where such exclusion is not permitted, our liability is limited to the maximum extent allowed by law.

Section 17 — Indemnification

You agree to indemnify, defend and hold harmless SuperDokan and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or the documents they incorporate, or your violation of any law or the rights of a third party.

Section 18 — Force majeure

We are not liable for any failure or delay in performing our obligations where caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, strikes, government action, banking or currency disruption, power failures, internet or telecommunications outages, and epidemics or pandemics. Our obligations are suspended for the duration of the event and resume as soon as reasonably practicable.

Section 19 — Assignment

You may not assign or transfer any rights or obligations under these Terms without our written consent. We may assign or transfer these Terms, in whole or in part, without notice.

Section 20 — Severability

If any provision of these Terms is found unlawful, void or unenforceable, it shall be enforced to the fullest extent permitted by law and the unenforceable portion severed, without affecting the validity of the remaining provisions.

Section 21 — Termination

These Terms are effective until terminated by you or us. You may terminate by ceasing to use the site. We may terminate at any time without notice if you fail, or we suspect you have failed, to comply with these Terms, and may deny you access to the Service. You remain liable for all amounts due up to the date of termination. Obligations and liabilities incurred before termination survive it, as do the sections on intellectual property, submissions, limitation of liability, indemnification and governing law.

Section 22 — Waiver and entire agreement

Our failure to enforce any right or provision does not waive it. These Terms, together with the policies posted on this site, constitute the entire agreement between you and us and supersede any prior agreements or communications. Ambiguities shall not be construed against the drafting party.

Section 23 — Governing law and jurisdiction

These Terms and any separate agreements under which we provide Services are governed by the laws of Lebanon. You and SuperDokan submit to the exclusive jurisdiction of the competent courts of Lebanon.

Section 24 — Changes to these Terms

The current version of these Terms is always available on this page. We may update, change or replace any part of them by posting changes to the site. It is your responsibility to review them periodically. Where required by law we will notify you of material changes. Continued use of the site after changes constitutes acceptance.

Section 25 — Contact

SuperDokan
Main Street, Taanayel, Lebanon
Phone: +961 81 634 945
General and orders: contact@superdokan.com
Support and exchanges: support@superdokan.com