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Modifying shipping address:
1. For unshipped orders, you can click edit your shipping address via "My orders".
2. For already shipped orders, the shipping address CANNOT be changed.
1. For unpaid orders, you need to cancel the order in "My orders" and place a new one with the correct size.
2. For paid but unshipped orders, you may contact our customer service for changing sizes.
3. For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order.
In our system, the billing address will be automatically generated to the same as shipping address, if you want to change it, you can click “edit” at the checking out page ( this will only work at the first time checkout ).
If you paid already, then no need to change the billing address, as we'll just ship the order to the shipping address that you left on our site.
Therefore, it does not matter that if the billing address is different from the shipping address.
Of course, you can cancel the order if you do not like or want it before the shipment. Please click your order and choose which one you want to cancel and where the money refund. But please note once the order has been shipped out, it can't be canceled anymore. Hope you can understand it.
Normally, you will receive the shipping inform email after order is shipped.
If you did not get, it might be of the below reasons:
1. Please check “My orders” to see the status first, maybe your order is still in processing.
2. Your email security system blocked the email as ads, then you can find the email on your junk email box, or check shipping info directly in "my order". More details, you could connect with us for help.
Sorry to inform you that the shipping channel of the package is determined by the system based on the warehouse closest to you and the inventory of each warehouse. We cannot specify a logistics channel to send your package. According to our experience, during the customs clearance process, some parcels will be randomly checked, which may cause tariffs or delays. This is a normal process for international parcels. Thank you for your nice understanding.
Hi sorry about this inconvenience,we will do partial shipping for your order in the following conditions:
1). Items are in different warehouses.
2). Different item preparing time.
3). Weight limit of custom or courier. You will receive an email notification when each parcel is shipped.
If there has no updates on page Tracking after your order is shipped out.
The reason is due to your order was sent from our overseas warehouses.
Parcels need to arrive your country by plane from overseas, then local shipping company will pick up parcels from airport in working days.
Please give some time for the courier to update the latest tracking info after reaching next station, hope you will receive your package soon and love the wonderful item.
Note: Tracking details can be found in "My Orders".
Packages might be delivered to your mail box or signed by other residents of neighbours. Would you like to have a check？ You could also contact the local shipping company to check it with your tracking number :) If you still cannot find it, please do not hesitate to contact us for help.
Please contact your local post office or the shipping courier directly asap with your tracking number for checking.
If you still cannot find your package, please do not hesitate to contact our customer service.
Hi , our prices do not include customs taxes or duties. Normally, our customers would not be charged tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We can not sure whether you will be charged by the customs for taxes or duties or not. 1. If you are charged and you want the parcel, we suggest you to pay first, then send us the receipt, we can refund you part of it as compensation. 2. If you don't want this package, you can refuse payment, and the parcel will be returned or destroyed .After that please contact us , we will handle this for you in time~
Hello,we feel sorry that we are unable to modify the declared amount of your parcel. We are following the requirements of local customs to declare customs clearance. According to our experience, it is normal the customs will randomly check some packages. This is a normal process for international parcels. Thank you for your nice understanding.
Really sorry for this, it is international shipping, for now, the package is still in transit. Shipping will update once it has reached the shipping company's next sort facility. Would you please wait for some more days?
Apologize about this inconvenience, there are multiple possible reasons ： 1. Wrong or incomplete address 2. Invalid phone number 3. Unable to deliver Please contact the shipping company for more information or you may contact our customer service for further help.
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached. 2. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetics if the hygiene seal has been broken. 3. Items with non-returnable marks and free gifts cannot be returned. Note: 1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return. 2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-SHEIN products. 3. If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt. More info, please check Return policy.
Yes, we can accept exchange for most items, you may please pay attention to our Return policy first, then you can contact us to get in touch with customer service for which items you want to return. Note: Item ID or Item SKU is needed. So that our agent can process your return request and offer the nearest return address for you. Please follow the return guidelines to complete your return : 1. Sign into your SHEIN account. 2. Find the order in My Orders, click the "Return Item" button. 3. Select the item(s) you would like to return, indicate the reason, and submit. 4. Select an acceptable logistics company to send your package back to our returns warehouse. (Cash on delivery is not accepted.) 5. Please send us the tracking number or return receipt. (Concrete Steps: My Orders → Order Details → Refund and Refund Records → Submit Return Confirmation)
Hi, sorry about this inconvenience, would you please contact us for this issue? Please provide us with images of the issued items as well as the package picture, so that our agent can help you better. If we send a wrong item to you, we would like to make compensation to you. Don't worry~
Hi, when you apply return, please choose original payment method as refund path, then refund will be issued to your account. If you forget to change, please contact us for more help.
When an item on your order is out of stock, we will send an email to inform you and to allow for an alternate item to be selected. If we do not receive a response within (3) days, the item will be cancelled and refunded. Generally, we will do refund back to your SHEIN wallet within 24 hours, you can use it for purchase or transfer to your original payment.
Sorry for the inconvenience. Once an order has been placed, we can not apply the coupon code. If this order has not been shipped, you can cancel the order and then you place a new order with the coupon code. If you would not like to do that then you can keep the coupon code for your next purchase.
Hi, for this issue: 1. For using wallet balance, when you check out, there is a box on the payment page, please choose the payment methods with wallet balance, then fill in the amount of wallet balance you want to use. ( If you can't find this payment method, please check the currency first as the currency in your order must be the same as wallet balance. ) 2. For withdraw wallet balance, if you want to WITHDRAW your wallet balance, please confirm that your original payment account is still active. Then click on "My wallet" and you will be able to withdraw your money there. Please fill in the amount and click "submit‘’, so that the money can go back to the original payment account, and it will take some days to be completed.
Hi, we support Credit/Debit Card , PayPal , E-wallet , and some local payment methods. Usually, customers pay orders with their cards and PayPal. In addition, you can find more payment details on payment method please follow this page How to pay.
Hi，sorry, we don't offer cash on delivery now for European countries. But please do not worry. More info you can check this page : How to pay.
We do apologize for the inconvenience. If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. Note: We suggest you to download our APP and add the item into "My Wishlist". When out-of- stock items on wishlist are restocked, our App will push notification inform you of this. But you can choose our new items because Karamoun always updates the newest fashion elements at first time.
We do apologize , we currently do not have drop shipping. We do suggest you buy as a wholesale to enjoy higher discount.
Hi, we have different warehouses in California and New Jersey USA, China, Belgium, and Dubai. Orders to Europe will be shipped from the warehouse in Belguim and China . Please do not worry for this, once order is shipped out, you will get an email for tracking.
Our products are neither real fur nor genuine leather but they are high quality artificial materials. You can check the material of the item in its description.
The most effective way to choose your size is to take your measurements and compare them to the detailed Size Chart. You could find a size reference on the right of the product photo on product page. This will help you pick what size is best for your body type. “One size” does not necessarily fit all sizes but means there’s only one size for this product.
Hi, please follow these steps to delete saved card info:
1. Please check "My Payment Options",
2. You can choose to delete the specific card you saved before. Tip: You can try to UN-click the option" Save for further purchase" at checking out page, then your card info will not be saved.
Hi, for this issue, you can click the "unsubscribe" button at the bottom of the promotion email. If it does not work, please get in touch with our customer service for this issue. Once you unsubscribe we will not be able to email you any more promotions.